How do I place a rental order?
We are thrilled to introduce our online ordering system! Instead of placing your rental order by phone or email, you can now select your items, add them to a cart, and submit your quote directly through our website. You can place your quote requests at any time of day or night. Once you have submitted your request, a member of our sales team will get back to you by noon the next business day. If your event is coming up within the next five days, then please contact our office at 702.251.1997 to ensure we have ample time to prepare your order.
When should I place a rental order?
We recommend you submit your rental order as soon as you know the details of your event so that we may check the availability of your desired rental items and delivery/pick-up dates. To use our online ordering system, please submit your order at least five business days prior to delivery.
Do you only work with event professionals?
We are proud to work with clients of all backgrounds on their special events of any size.
What areas do you service?
We serve Southern Nevada as well as Death Valley, Lake Havasu, and Bullhead City.
What do you require to book an order?
To confirm an order we require your contact information (address, phone, email, and/or fax), valid credit card information and a non-refundable deposit. The deposit is equal to 50% of your order total and is applied towards your final balance. This payment can be made by Credit Card, Cash, or ACH Transfer. Monthly payment options can also be arranged.
Do you offer package deals?
No. All of our items are priced individually. This allows each event to be unique!
Do you have an order minimum?
Yes, our order minimum for deliveries $175, which is to be met with products and does not include delivery/labor charges. Customers also have the option of forgoing delivery and picking up the goods from our conveniently located warehouse near Saharand the I-15.
What is your cancellation policy?
With the exception of a tent rental, you may cancel up to ten business days prior to delivery. Within ten business days of the delivery date, cancellations will be charged at full price. Tents and tent-related items require a non-refundable 50% deposit. All deposits are non-refundable and cancellations will result in credit towards a future event.
How do I check the status of my order?
If you have an account on our website, you can check the status of your order by logging in and clicking on "My Events." Here you can view quotes, past events, and future events.
Do you charge for delivery?
Our current delivery fee starts at $65 round trip. This rate normally includes delivery the day before your event between the hours of 7AM - 7PM (time slots scheduled the day before delivery/pickup at our convenience), and pickup the day after between the hours of 7AM - 7PM (time slots scheduled day before delivery/pickup at our convenience). Specific time deliveries and pickups are available at an additional charge.
For deliveries outside of the Las Vegas Metropolitan area, please contact our office for a delivery quote.
Do you setup and breakdown the rental products?
Our delivery/pickup teams will setup and breakdown several of our rental products at no additional charge including specialty tables, bars, cooking equipment, dance floors, and platforms. We can perform chair setup and breakdown, and table setup and breakdown services at an additional cost. Please contact us at 702.251.1997 to discuss these special rates.
Can I pick up my rental order from your warehouse?
We do offer will-call pickups from our warehouse. It is the Customer’s responsibility to verify the rental order upon leaving Las Vegas Party Rentals. The Customer assumes responsibility for rental equipment once the order has been loaded and verified by your signature. Will-Call orders require payment at the time of pickup. Our team will assist you in loading and unloading the Customer’s vehicle. However, we will not accept responsibility for damage to your vehicle or how the items are secured.
When is payment due for my order?
We require all orders to be paid three days prior to delivery or at the time of reservation. Please note that orders will not be released for delivery without a valid method of payment. Our drivers cannot accept payment upon delivery.
What is your standard rental period?
Our standard rental period is forty-eight hours. If your event is on Saturday, we will allow pickup on Friday, and the equipment can be returned on Monday at no additional charge.
Do I need to clean/launder my rental items prior to pickup or return?
When renting china, glassware, silverware, trays, bowls, serving pieces, etc. we ask that you remove any excess debris by scraping or rinsing off the equipment prior to returning. Please return them in the crates and racks in which they are delivered.
If you rented linens, please do not attempt to wash or dry them. Please remove any food, menus, favors, etc. from the linens before packing them for pickup. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the linen bag(s) provided.
Please be sure to remove any food/pots/pans from cooking equipment prior to pickup.
Important note: All oil must be emptied from deep fryers prior to pickup, as we cannot transport cooking oil.
What if I don't use a rental item?
We do not issue refunds for any unused products.